SHIPPING & RETURNS
Shipping Policy
We know that receiving your order on time and in perfect condition is essential, and we’re committed to making that happen! Below, you’ll find details about our shipping methods, packaging, and costs.
Shipping Methods & Delivery Times
We offer a range of shipping options to suit your needs, including:
UK Standard Shipping: Typically arrives within 5–7 business days.
Delivery times may vary based on your location and any potential carrier delays. Once your order is shipped, you’ll receive a tracking number so you can monitor its progress.
Packaging & Sustainability
All orders are carefully packed to protect your items during transit. We aim to use eco-friendly materials whenever possible, including recyclable boxes and minimal plastic to reduce waste. Your items will arrive in packaging designed for safety, sustainability, and style.
Shipping Costs
Shipping costs are calculated at checkout based on the weight, size, and destination of your order. We’re committed to offering fair rates and frequently review our prices to keep shipping affordable.
Free Shipping: For orders over £ 50 , we offer free standard shipping.
Flat Rate Options: On select items, enjoy flat rate shipping for simple, predictable costs.
International Shipping
We proudly ship worldwide! Please note that international orders may have additional duties or customs fees, which are the responsibility of the recipient. Delivery times for international orders vary based on location and customs processing.
Order Tracking & Support
As soon as your order is shipped, we’ll send you an email with your tracking information. Have questions or need help? Our Customer Care team is here to assist with any shipping inquiries.
Changes & Delays
If you need to update your shipping address or have questions about a delay, contact us right away. We’re here to help ensure your order arrives as expected.
Return & Exchange Policy
We want you to love your purchase, but we understand that sometimes things just don’t work out. That’s why we offer a straightforward return and exchange policy to make sure you’re completely satisfied with your experience.
Returns & Exchanges
If you’d like to return or exchange an item, please contact us within 30 days of receiving your order. To be eligible, items must be unused, in their original packaging, and in the same condition as when you received them. Simply follow these steps:
Contact Us: Email us at iulipara45@gmail.com with your order number and reason for the return or exchange.
Receive Return Instructions: Our team will provide you with return instructions, including the return shipping address.
Send Back Your Item: Once you’ve shipped the item back, please retain your shipping receipt or tracking information.
Once we receive and inspect your return, we’ll process your refund or exchange. Refunds will be credited to your original payment method and may take 5–7 business days to appear in your account.
Refunds & Store Credit
Full Refund: We offer full refunds for eligible items returned within the 30-day window.
Store Credit: Prefer to keep shopping with us? Choose store credit instead, and you’ll be able to use it on any future purchase.
Please note that shipping fees are non-refundable, and return shipping costs are the customer’s responsibility, except in cases where the product was defective or incorrect.
Defective or Damaged Items
If your item arrived damaged or defective, please contact us within 7 days of delivery. We’ll arrange a replacement or refund, and we’ll cover all shipping costs associated with defective or incorrect items. Just send us a photo of the damage to help expedite the process.
Non-Returnable Items
For safety and hygiene reasons, certain items are non-returnable, including:
Perishable goods (such as food or flowers)
Personal care items (such as skincare or makeup)
Sale or clearance items, marked as “Final Sale”
Hassle-Free Returns, Guaranteed
We’re here to make returns easy, so you can shop with confidence. If you have any questions, feel free to reach out—our Customer Care team is always ready to assist!